Terms & Conditions

01. Weather & Rain-Out Policy

* Matches continue as scheduled during light drizzle or mild weather.

* Advance payments will only be refunded if there is heavy torrential rain directly at Vijayanagar 2nd Stage / SMES Turf premises that forces match suspension.

* Location Restriction: If it is raining in other areas/parts of the city, but there is no heavy rain at Vijayanagar 2nd Stage or on the turf premises, no refund will be issued.

02. Cancellation & Slot Rescheduling Policy

* Customers are permitted to cancel their booking at any time, but advance money will strictly not be refunded.

* Instead of a monetary refund, customers who cancel are eligible to reschedule their match slot to any available open date or time on the schedule.

03. Inventory & Equipment Responsibility

* All items, sports equipment, and accessories issued to players upon entry must be returned in full and undamaged at the end of the session.

* Players/teams are fully accountable for any items that go missing or are damaged during their slot, and charges will be billed directly to the customer.

04. Tennis Ball Policy

* Management will issue exactly one (1) tennis ball per booking session.

* If the provided ball is lost, misplaced, or damaged during play, the booking holder must pay for its replacement cost at the desk before exiting.

05. Reporting Time & Strict Overtime Charges

* All players must arrive and check in at the desk at least 10 minutes prior to their kickoff time.

* Matches must finish strictly at the designated end time to ensure the next scheduled team starts promptly.

* If customers exceed their booked time without explicit desk approval, additional overtime fees will automatically apply and must be settled immediately.

06. Food, Beverages & Cleanliness

* Chewing gum, gutkha/tobacco, glass bottles, and greasy cooked food are strictly prohibited on the turf pitch.

* Please dispose of all empty water bottles and waste in designated trash bins before leaving the court.

07. Footwear & Conduct Code

* Only turf shoes, flat-soled sneakers, or soft rubber studs are allowed on synthetic grass. Metal studs and track spikes are banned.

* Smoking or alcohol consumption on academy premises is strictly prohibited.

* Verbal abuse, physical fights, or unsportsmanlike behavior toward staff or other players will result in immediate removal from the venue without refund.

08. Personal Belongings & Liability

* Management is not responsible for any lost, stolen, or damaged personal belongings (phones, wallets, bags, gear).

* Players participate at their own risk. SMES Sports Academy holds no liability for injuries incurred during athletic activities.

09. Security Surveillance

* The venue premises are under active 24/7 CCTV camera monitoring for security, safety, and operational verification purposes.